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Our Response to COVID-19

To our valued guests:

We are closely monitoring government both locally and nationally on policy changes, CDC guidelines, government mandates, and public health advancements. We will continue to make changes as necessary or appropriate to our policies and procedures but want to ensure you that we care deeply about our guests, employees, and family of employees and want to guarantee the highest level of safety for everyone. Our guidelines have been developed in consultation with the Passenger Vessel Association, US Coast Guard, Wisconsin Economic Development Corporation, and local health care recommendations.

Moving forward, along with our already stringent cleaning protocols here are some of the other things we are doing to ensure your safety:

  • Pre-shift temperature checks will be conducted for all staff members.
  • All employees will be required to wear face masks.
  • Adhering to strict and more frequent sanitizing measures and cleaning prior, during, and after each cruise, along with providing sanitation stations on board the boat and office. All areas will be taken into consideration including boarding ramps.
  • Frequent hand washing; more cautious handling of foods, beverages, utensils, etc.; and paying close attention to any new standards as directed by state and local agencies are all additional measures the staff will take for every cruise.
  • Tables and seating areas will be rearranged to adhere to the six foot social distancing guidelines.
  • We will remind guests to adhere to the CDC’s guidelines on safe social distancing including maintaining six feet from other parties and remind you to wash your hand often, use provided hand sanitizer stations, avoid handshakes, and most importantly have fun while cruising with us.

Guests may have the following questions:

  • Are we running at full capacity? No. For the safety of our guests, employees, and families, we are running a reduced capacity of about 1/3  — 1/2  of our usual capacity. Keep in mind we are a 149 passenger vessel.
  • Is there socially distanced seating? Yes! We have removed many chairs from our vessel, arranged them six feet apart, and have done the same with tables, especially for meal cruises!
  • Is the food served buffet style? No. We have moved to plated meals for the safety of our guests.
  • Are masks required? In the lower level, giftshop, enclosed areas, masks are required in the state of Wisconsin due to the Governor’s order.
  • Are masks required if we’re on the upper deck or outside? In the open areas, masks are optional. We do urge guests to wear them for safety purposes, but they are not required in open areas.
  • Are masks required if we’re drinking or eating? Masks can be removed while drinking or eating.
  • Is there sanitizer on the boat? Yes! There are several sanitation stations about the boat.

We look forward to welcoming you aboard!