Frequently Asked Questions

The La Crosse Queen typically operates daily from early May through late October, weather permitting. We aim to be open the first weekend of May and cruise through the third weekend of October.

Yes! We recommend making reservations for all cruises to guarantee your spot ahead of time. Limited tickets may be available on the day of the cruise for walk-ins. Reservations are required for any meal cruises so our staff can order food in advance.

If you can click on the cruise in the online cruise calendar and select the number of passengers you’d like, the system will only display the number of seats available in that area. If the desired number isn’t available, that means fewer spots remain than requested.

Yes, there are two restrooms located on the lower level of the vessel, and they are handicap accessible.

On every cruise, we offer a full bar with beer, wine, liquor, and non-alcoholic drinks available for purchase. Light concessions such as freshly popped popcorn, chips, soda, candy, and more are also available.

• Pizza Cruise: Includes unlimited tap beer and soda.
• Dinner and Lunch Cruises: Include complimentary coffee or iced tea.
• Brunch Cruise: Includes complimentary coffee or iced tea and orange juice.

Additional drinks, including alcoholic and non-alcoholic options, are available for purchase on every cruise.

We accept cash, credit, and debit cards both on the boat and in the gift shop. Please note that there is a $10 minimum purchase requirement for all card transactions.

Yes! Our lower level is handicap accessible for standard-size wheelchairs. Please note that we do not have an elevator onboard to access the upper deck, but there are railings on two sets of stairs leading to the upper deck.

We do not have a set dress code for our cruises, but we recommend better casual attire. Shoes and shirts are required.

The La Crosse Queen is U.S. Coast Guard inspected for safety and is licensed to carry 149 passengers.

On the Sightseeing and Pizza Cruises, seating is first come, first served. For the Brunch, Lunch, and Dinner Cruises, there are assigned seats. Seating is based on when the reservation was made and party size, in accordance with where your party will fit best.

Yes! Our cruises go out rain or shine. The upper deck is ¾ canopied and open on the sides for excellent viewing, while the lower level is fully enclosed and temperature controlled.

We rarely cancel trips due to weather. In the event that it would need to cancel, our guests would be given a full refund. If necessary, we may delay the trip until the conditions have improved.

Only service animals are allowed onboard.

The Saturday Dinner Cruise, Captain’s Sunday Brunch, and Three-Hour Lunch Cruises, conditions permitting.

We recommend the free parking lot on the north end of Riverside Park. There are signs labeled “Boat Tour Parking” leading to the parking lot.

Yes! The online reservation is not your boarding pass. You need to check-in at the gift shop trailer to receive your physical boarding passes. This check-in process helps ensure accurate passenger counts, as required by the U.S. Coast Guard.

Our physical address is 405 E Veterans Memorial Dr., La Crosse, WI 54601, in Riverside Park, where the gift shop trailer and boat dock are both located along the park’s one-way drive.

We start taking reservations within four weeks of all cruise dates for general public bookings.

We consider large public reservations as groups of 30 or more. Please call us to talk about scheduling options.

Please contact us as soon as possible to talk about scheduling options.

Yes, we sell gift certificates by cruise type and age category. We take card payment over the phone or in person during the operating season. We can mail the gift certificates directly to you or the recipient. Gift certificates are not sold for specific dollar amounts but can be upgraded to a different cruise.